Customer Service/Sales - 75902BR - Job Details (2024)

Customer Service/Sales – 75902BR – Job Detailsnbowman2024-06-24T05:19:43+00:00

", "identifier": { "@type": "PropertyValue", "name": "The Home Depot", "value": "companies/8454851f-07b7-4e4c-9b5f-00e0ffbfcb09" }, "datePosted": "2023-09-28", "hiringOrganization": { "@type": "Organization", "name": "The Home Depot", "sameAs": "www.homedepot.com" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Woodbridge", "addressRegion": "VA", "addressCountry": "US", "streetAddress": "14025 FOULGER SQUARE" } }, "industry": "Retail Services General"}

Location
Woodbridge, VA

Category
Customer Service/Sales

Type
In-store and Distribution Center Hourly

Job ID
75902BR

  • OVERVIEW
  • JOB DESCRIPTION
  • BENEFITS
  • OVERVIEW

Customer Service/Sales - 75902BR - Job Details (2)
Bonus Eligible

Customer Service/Sales - 75902BR - Job Details (3)
401(k) Company Matching

Customer Service/Sales - 75902BR - Job Details (4)
Employee Stock Purchase Program

  • JOB DESCRIPTION

Job Description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

  • BENEFITS

Customer Service/Sales - 75902BR - Job Details (5)

Paid parental leave to bond with your new addition

Customer Service/Sales - 75902BR - Job Details (6)

401(K) savings plan with company match

Customer Service/Sales - 75902BR - Job Details (7)

Merit increases and performance bonuses

Customer Service/Sales - 75902BR - Job Details (8)

On-the-spot recognition and rewards for a job well done

See More Benefits

  • OVERVIEW

Job Description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

View Video Transcript

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Customer Service/Sales - 75902BR - Job Details (9)

Cashier - Video Transcript

TAMI
Right now, I’m a cashier part time and I love it, because I love working with the customers.

STEPHANIE
Oh what makes me good at my job is that I’m a people person. I like to talk to people. I just generally enjoy being around folks.

BRENDA
Service with a big smile.

MUSIC BREAK

ALPHONZO
We treat our associates with great respect and we have great leadership behind them, so you’ll always be taken care of and it’s a fun working environment.

BARBARA
You’re there, first of all, as the face of The Home Depot, because I help them walk out with a smile.

TAMI
I’ve been in other industries and I would never leave Home Depot, because I love the working environment. I love the customers. I love my fellow peers and my management team. They’re wonderful people to work with.

STEPHANIE
It is a very energetic place to work and morale is good.

ALPHONZO
Home Depot is a great company to work for simply because they want you to grow. They don’t want you to be stuck at one position. So if you want to further your career at The Home Depot, this is the place to be.

General Warehouse Associate - Video Transcript

JOSH
From the moment you walk through these doors, you start feeling welcomed. You are part of the family. That’s just tradition for us.

SARAH
Our main focus is getting product in front of customers quickly.

CHRIS
We’re continuously go go go.

PETE
It’s kind of like a beehive.

GILBERT
There’s always something going on here.

CHRIS
I love it, because it’s never boring.

PETE
It’s like wow!

MUSIC BREAK

SHANTA
The general warehouse associate works in different areas processing inbound and outbound.

SHARIFF
The key word in that title is general, so wherever your business needs you, that’s where we’re going to shift you.

TOMMY
Lots of trucks coming inbound to unload and then we are loading trucks to go to stores, so there is a lot of forklift traffic.

JOSH
They want you to do your job fast. They want you to do your job effectively, but they also want you to have fun when you do your job.

ELIUD
So from a culture standpoint, we have partners not employees because we want to seek their feedback.

NANCY
When I started working here, I thought it was going to be like any other job, where they just like okay you are just another worker, but not here. Here they treat you like family.

BRAD
My favorite thing about working at Home Depot is just the opportunity to grow. When I first got here that was what I’m seeking and I’m experiencing it and at this point the sky’s the limit for me.

SHANTA
The scheduling here, it is consistent. They have full-timers they have part-timers.

CAM
I love the schedule. The hours, the time we come in, the time we get off. It’s flexible. I still have time to do things in the afternoon and in today’s economy, you want to have a job you know is going to be there. They are not getting ready to go out of business.

TOMMY
I’m thankful that our leaders at the top are looking to the future and aren’t just being complacent and stuck in where we are. They’re looking to what needs to happen next. They’re planning and not only planning, but they are executing it and making it happen. So I’m confident that we are going to be around for a while.

Customer Service Associates - Video Transcript

JUSTIN
A typical day for a sales associate, would be coming in and um making our customers our first priority. And making sure that items are always available for our customers, for their convenience.

HAYGOOD
The kind of problems I solve are anything mundane from how to fix a sink. Sometimes it’s crazier stuff like hey my kid needs to build a T-REX out of pvc. And the things you learn on the job are things that can directly help you. If you have an apartment, if you have a home, if you want to go out on your own and do contractor handyman work, you’re going to learn so much.

KYMONI
It’s challenging, but that’s a good thing if that makes sense, because there’s a lot going on. You’re not just doing one thing, you’re doing several things at one time.

ANNETTA
I needed something that was going to go around my schedule out of the building. I was able to come in and work in the morning, which is usually about six o’clock to maybe twelve o’clock. And then I went to school and then came back and closed the store, like from five to ten pm. And there is always an available store, if I was to move state to state in a transfer.

ANTHONY
You have a store of people that are willing to help you accomplish your goal. Because it’s like one big family.

JUSTIN
I feel confident to maybe one day open my own small business. It’s helped me save money. A 401k is an amazing program we have here.

ANTHONY
I really love doing what I do and I can’t really see myself doing anything else.

Looking to work on the Night Shift? We have you covered - Video Transcript

MUSIC INTRO

MATT
I am currently a freight supervisor at the Westin Home Depot.

So the work that we do here at night is basically we unload trucks. And then we, as a team, pack everything out onto the shelves. Make sure that the shelves are packed down and straightened fully. And make the store, basically, grand opening ready every morning.

TERRY
Checking in merchandise, bringing it to the floor, assisting other associates, shipping out.

MATT
You have to be willing to work independently. You have to be willing to work quickly. If you stay busy and keep working, you’ll notice that the nights and things go by as fast as possible.

TERRY
It is tough. You do lift a lot. I walk over ten thousand steps a day. I got my stepper, but it’s good when you punch out and you go home and you feel really good about the job that you did for the day.

JARED
This is my second job. They have been very good about working with me. There’s sometimes where I’ve been able to take nights off, but work a little bit longer on another night. So they’ve been very flexible.

Some of the benefits that part time employees have here would be of course the ability to purchase, at a discount, Home Depot stock. They have the ability for tuition reimbursement. You do earn vacation after a year and you also do earn sick time. Plus, it’s a family. Everybody treats everybody around here like their friend. Our management has cook outs for us. It’s just all around a good company to work for.

MATT
How ever far you want to go here, I’m here to help you do that. I’ve known freight associates that are store managers now. You can go as far as you want to go.

Stocking and Merchandising Team Video Transcript

MUSIC INTRO

BILL
My current position is a merchandising execution associate.

MONIQUE
We do price changes and we also execute projects. Like right now, we are working on the spring reset. We do the Christmas reset, we do the vanity reset.

NICOLE
Your focus is making sure the products have a label, they’re clean, they’re stocked, just that everything looks, what they call, grand opening ready.

BILL
Merchandising is a very physical job. By the end of the day, I’ve usually walked about seven to eight miles.

MONIQUE
I do love working for The Home Depot, because I just think it’s a wonderful place to work. I love the customers. I love the bonding, co-workers, and most of all I like the advancement that the company has.

NICOLE
We have sick time. Vacation time and the company is very good if you need a day off.

BILL
My gosh, the benefits are even better than I thought. I get employee 401k. We get the employee stock purchase plan. We get travel benefits. It’s kind of crazy.

A Day In the Life of our Lot Associates - Video Transcript

JESSE
My current role at The Home Depot is a lot associate.

Music Break

JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there’s carts up front. Making sure there are flatbeds and lumber carts for customers.

GABE
It gives me energy. It’s good exercise. It’s helped me lose weight, so that’s why I really like it.

OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.

JESSE
Honestly, this is just one big orange family.

OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.

GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.

OLIVER
401K has been very helpful to me. I have never had a 401K on any job I’ve ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.

A Day In the Life of our Lot Associates - Video Transcript

JESSE
My current role at The Home Depot is a lot associate.

Music Break

JESSE
I help customers out with loading assistance and keeping the parking lot clean and tidy. And you know making sure that there’s carts up front. Making sure there are flatbeds and lumber carts for customers.

GABE
It gives me energy. It’s good exercise. It’s helped me lose weight, so that’s why I really like it.

OLIVER
Customer service skills is one of the main things that Home Depot has truly truly helped me out with. And I can take this anywhere. That is universal.

JESSE
Honestly, this is just one big orange family.

OLIVER
They treat me so well here. Some of my co-workers have become my brothers and my sisters. Some of my managers have become my bigger brothers and my bigger sisters.

GABE
I look forward to coming here. It brings happiness to me, just to come here and see my co-workers.

OLIVER
401K has been very helpful to me. I have never had a 401K on any job I’ve ever had and this one was the first. I love the Home Depot. They are taking care of me and I thank them for that every day.

  • Work Location
  • Work Location

Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.

Learn more about our 4 different work locations. Additional information will be provided during the application process.

Work Location

Onsite – An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite – An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer’s homes) to complete their job duties.

Hybrid – A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual – An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

  • ONLINE ASSESSMENT
  • ONLINE ASSESSMENT

As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.

During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:

  • Professional Experience
  • Learning Potential
  • Responsibility
  • Customer Focus

If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.

  • PAY RANGE
  • PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

  • BENEFITS
  • BENEFITS

Customer Service/Sales - 75902BR - Job Details (10)
Healthcare Options

Customer Service/Sales - 75902BR - Job Details (11)
Profit-Sharing Bonuses

Customer Service/Sales - 75902BR - Job Details (12)
Tuition Reimbursement

Customer Service/Sales - 75902BR - Job Details (13)
Discounts on Cell Phones, Gyms, and More

Store Location

4604
14025 FOULGER SQUARE
Woodbridge, VA

Once you’ve applied, please come back and apply for other jobs at this store and any store near you.

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Customer Service/Sales - 75902BR - Job Details (2024)

FAQs

What is the job description of a customer service sales representative? ›

Their job is to maintain relationships with customers or business partners to inform them of new products or services, discounts or product recalls. They may also be responsible for helping customers process payments for products or services over the phone or administer refunds.

What is the role of customer service and sales? ›

Customer Service and Sales: Key Responsibilities

Responding to customer inquiries and complaints. Providing product or service information. Processing orders, forms, and requests. Maintaining a record of customer interactions.

What is a customer service sales associate job description? ›

Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.

What is the job description of a customer service store? ›

Duties include processing sales orders, handling payments, managing store administration tasks, and offering clerical support for accounting functions.

What is the simple job description of customer service representative? ›

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What are the top 3 responsibilities of customer service? ›

Here are a few examples of common customer service tasks: responding to customer queries. processing customer orders. resolving customer complaints.

What is the role of the customer service service? ›

Their primary tasks may include greeting and communicating with customers in person, by phone, or by computer via chat or email. Specific duties will vary depending on the company and industry where you work, but they may include: Answering customer questions about the company, products, or services.

What are the skills in customer service and sales? ›

21 key customer service skills
  • Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
  • Patience. Patience is crucial for customer service professionals. ...
  • Attentiveness. ...
  • Emotional intelligence. ...
  • Clear communication skills. ...
  • Writing skills. ...
  • Creativity and resourcefulness. ...
  • Persuasion skills.
Jun 25, 2023

What is a good resume summary for customer service? ›

Professional Summary

Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery.

What is the job description of customer sales associate? ›

A sales associate is usually responsible for welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers. They ensure that their company makes more sales and gets customers products suited to their needs.

What is the job description of a customer service associate? ›

Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints. Reviewing customer accounts and transactions while resolving issues.

What skills do you need to be a customer service associate? ›

Customer service plays an important role in attracting and retaining customers. Businesses can leverage good customer service to boost sales. Empathy, good communication, and problem-solving are core skills in providing excellent customer service.

What is customer service sales responsibility? ›

Providing introductory information to prospective and new customers. Ensuring that consumers are satisfied with products or services by handling complaints and inquiries. Following up with clients or customers by phone or email to check that they're still satisfied with their purchases.

What is the job description of a customer service server? ›

Job duties

Greet customers, and maintain a friendly demeanor throughout their experience. Accurately take food and beverage orders, correctly using the ordering system. Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.

What is customer service on job description? ›

Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts.

What is the main responsibility of a customer service representative? ›

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.

What is a customer service representative and what do they do? ›

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry.

What are the 7 qualities of good customer service? ›

So make sure your reps can speak confidently, stay positive, and offer the kind of compelling arguments that lead to conversions.
  • Empathy. ...
  • Adaptability. ...
  • Ability to Use Positive Language. ...
  • Clear Communication Skills. ...
  • Self-Control. ...
  • Taking Responsibility. ...
  • Patience. ...
  • Effective Listening.

What is the difference between customer service and customer sales representative? ›

Customer service and sales are distinct functions, each playing a critical role in the success of an organization. While sales focuses on generating revenue and closing deals, customer service emphasizes building relationships, trust, and loyalty.

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